Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with NuGen Gaming Ltd, operating the Nu Bet service under the Nu Bet brand on bednu.com, and your use of all betting and gaming services made available to players in Great Britain through this site. These Terms apply to all real-money and play-for-fun use of the services and form a legally binding agreement between you and the Operator.

By opening an account, depositing funds, placing any bet or otherwise using the services on bednu.com, you confirm that you have read, understood and agree to be bound by these Terms as updated from time to time. These Terms are effective from 6 November 2025 and replace all previous versions for Nu Bet players.

Definitions

Key Parties and Platform

Operator: NuGen Gaming Ltd, a limited liability company registered in Malta, licensed and regulated by the United Kingdom Gambling Commission ("UKGC") under licence number 39483 for the provision of gambling services to players in Great Britain.
Nu Bet: The UK-facing service and product configuration of Nu Bet provided to players in Great Britain through bednu.com under UKGC licence number 39483.
Website: The online gambling platform operated by the Operator for Nu Bet, currently accessible via bednu.com and any subdomains or mobile applications we control for this brand.
Player, User, you: Any natural person who has registered an account, or otherwise uses or attempts to use the services on bednu.com for Nu Bet.
We, us, our: The Operator as defined above.

Products and Transactions

Account: A personal betting account opened by a Player with the Operator for the use of the Nu Bet services on bednu.com.
Bet / Wager: Any stake or risk of money placed by you on a casino game, virtual product, or other gambling product offered on bednu.com, whether single or combined.
Game: Any casino, slots, live casino, instant win or other gambling product we make available from time to time to Nu Bet players.
Bonus: Any funds, free spins, free bets, cashbacks or other promotional value credited to your Account which may be subject to specific conditions, including wagering requirements.
Real-Money Balance: The portion of your Account balance consisting of deposits you have made and any winnings derived from those deposits which are not subject to wagering requirements.
Bonus Balance: The portion of your Account balance consisting of Bonuses and any winnings associated with such Bonuses that are subject to bonus-specific rules, including wagering requirements and expiry.

Regulatory and Responsible Gambling Terms

UKGC: The United Kingdom Gambling Commission, the primary regulator for gambling activities offered to players in Great Britain, responsible for licensing, supervising and enforcing relevant gambling laws and licence conditions.
ADR / Alternative Dispute Resolution: An independent body approved by the UKGC to resolve certain disputes between players and operators. For Nu Bet, the ADR provider is the Independent Betting Adjudication Service (IBAS).
Self-Exclusion: A responsible gambling tool by which you request to be prevented from using our gambling services for a specified minimum period, including via participation in the GamStop national self-exclusion scheme for Great Britain.
Deposit Limit: A responsible gambling tool which allows you to set maximum daily, weekly or monthly deposit amounts on your Account.

Important Brand Distinction

Brand Confusion Warning: The Nu Bet service on bednu.com, operated by NuGen Gaming Ltd under UKGC licence 39483, is entirely distinct from any offshore entities using similar names (including "Nubet" operated under a Curaçao licence or via mirror sites). We do not operate, control or accept responsibility for such offshore websites, and these Terms apply only to Nu Bet on bednu.com.

Account Registration

Eligibility and Age Verification

Minimum Age: You must be at least 18 years old to open an Account and use gambling services on bednu.com. We may request documentary proof of age at any time and will suspend or close your Account if we cannot verify that you are 18+.
Location: Nu Bet is intended for players located in Great Britain (England, Scotland and Wales). You must not use the services if you are located in a jurisdiction where online gambling is illegal or where we do not hold the necessary licence.
GamStop: We participate in the GamStop self-exclusion scheme. If you are registered with GamStop, you are not permitted to open or use an Account; any attempt to do so will lead to refusal or closure in accordance with UKGC requirements.

Creating an Account

Registration: You must complete the online registration form on bednu.com, providing accurate and complete personal details including name, date of birth, current residential address and contact information.
Email Verification: We may require you to verify your email address by following a link sent to the email you provided. Access to certain services may be restricted until verification is completed.
KYC and Source of Funds: To comply with anti-money laundering, counter-terrorist financing and affordability requirements in Great Britain, we may ask for documents such as government-issued ID, proof of address, payment method statements and evidence of source of funds. We may suspend deposits, bets and withdrawals until satisfactory verification is completed.
One Account Rule: You may only hold one Account for Nu Bet on bednu.com. Multiple accounts, including linked or household accounts, may result in suspension, consolidation of balances and voiding of Bonuses.

User Obligations

Accuracy of Data: You must keep your registration details up to date and promptly notify us of any changes. Providing false or misleading information is a serious breach of these Terms and may result in Account closure and reporting to relevant authorities.
Password Security: You must keep your login credentials confidential and not share them with any third party. You are responsible for all activity carried out under your Account until you have notified us of suspected unauthorised use and we have acknowledged receipt.
Responsible Use: You agree to use the responsible gambling tools we provide, including deposit limits, time-outs, reality checks (typically every 60 minutes of continuous play) and the "panic button" immediate logout feature, where appropriate for your circumstances.
Prohibited Use: You must not use your Account for any unlawful purpose, including money laundering, funding terrorism, or using stolen payment methods. We may conduct ongoing monitoring and report suspicious activity as required by UK law.

Betting & Gameplay Rules

Placing Bets

Availability of Games: The games available to Nu Bet players on bednu.com may change over time. Rules for each game are provided within the game itself or in a dedicated information section; by placing a bet you confirm you understand and accept those rules.
Minimum and Maximum Stakes: Each game and table has its own minimum and maximum bet limits, which are displayed in the game interface. You may not place a bet that is below the minimum or above the maximum permitted stake.
Bet Confirmation: A bet is considered placed and accepted when it has been processed by our servers and appears in your game history. Once accepted, bets generally cannot be cancelled or modified by the Player.
Order of Processing: Bets are processed in the order they are received by our systems, not necessarily the order in which they are placed on your device.

Game Outcomes and Malfunctions

Random Number Generation: Casino game outcomes are determined by a certified Random Number Generator (RNG) or by the rules of the game provider. We strive to ensure all games are fair and in compliance with UKGC technical standards.
Disconnections: If your connection is interrupted after placing a bet, the outcome will be determined by the game server and reflected in your balance when you reconnect. Your game history will show the settled result.
Malfunctions: In the event of an evident malfunction of the game, platform or RNG, all affected bets and winnings may be declared void. Your stake will usually be returned for the affected bets, in line with game provider rules and UK regulatory expectations.

Conduct in Live Casino and Chats

Respectful Behaviour: You must conduct yourself respectfully in any live casino, chat or community feature. Abusive, discriminatory, hateful, threatening, obscene or harassing language or behaviour is strictly prohibited.
No Collusion or Cheating: Any attempt to cheat, collude with other players, exploit software bugs, use bots or automated tools, or otherwise gain an unfair advantage is prohibited and may result in Account closure, confiscation of funds and reporting to relevant authorities.
No Promotion or Solicitation: You may not use chat or any other communication tool on bednu.com to advertise or promote other services, including offshore gambling operators such as similarly named Curaçao-licensed entities distinct from Nu Bet.

Bet Cancellation and Modification

Player-Initiated Changes: Once a bet has been accepted by our systems, you cannot generally cancel or alter it. Any game-specific options to "undo" or "cash out" a position are governed by the rules of that game and may be withdrawn at our discretion.
Operator-Initiated Voids: We may void or adjust bets where there is an obvious error, technical malfunction, breach of these Terms, or where required by law or regulator. In such cases, we will usually return your stake or adjust your balance as if the erroneous bet had not occurred.

Bonus Terms

Bonus Eligibility and Activation

Offer Conditions: All Bonuses and promotions made available to Nu Bet players on bednu.com are subject to these Terms and any specific promotional terms displayed with the offer ("Promotional Terms"). Where there is a conflict, the Promotional Terms prevail.
Activation: A Bonus may require you to opt in, enter a bonus code, or meet specific criteria (such as a minimum deposit) within a stated period. Failure to meet the criteria in time may result in the Bonus not being credited.
Time Limits: Unless otherwise stated, Bonuses (including free spins) must be used and wagering requirements completed within 30 days of being credited in 2025. Unused Bonuses and any associated winnings may be removed after this period.

Wagering Requirements and Game Contributions

Wagering Requirements: Bonuses may be subject to wagering requirements, meaning you must wager a specified multiple of the Bonus (and, where stated, deposit) before Bonus funds or associated winnings can be withdrawn. Example: a £20 Bonus with a 35x wagering requirement requires £700 in qualifying bets.
Game Contribution: Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, while table games, live casino and low-risk betting patterns may contribute less or be excluded. Contribution tables are provided in the Bonus or Promotional Terms.
Betting Patterns: Irregular betting patterns designed to exploit Bonuses (such as minimal-risk bets, equal covering of outcomes or large bets after substantial wins) may lead to Bonus cancellation, removal of winnings and Account review.

Prohibited Actions and Combining Promotions

Prohibited Games/Actions: Certain games or features may be excluded from Bonus play or capped at specific stakes. Placing bets on excluded games or above permitted limits while a Bonus is active may result in forfeiture of the Bonus and associated winnings.
Combining Offers: Unless explicitly permitted, only one active Bonus or promotion is allowed per Account, per product and per time. You may not combine multiple promotions in a way that creates overlapping wagering requirements or unfair advantage.
Abuse of Promotions: Bonus abuse, including multiple Account creation, collusion, sharing of promotional codes with ineligible users, or systematic exploitation, is prohibited. We may restrict or remove promotional access for suspected abuse.

Bonus Cancellation and Refunds

Player Cancellation: You may usually cancel an active Bonus through your Account interface or by contacting customer support. If you cancel, the Bonus balance and any winnings derived from the Bonus may be forfeited, but your Real-Money Balance will remain.
Operator Cancellation: We may cancel a Bonus or promotion where necessary for legal, regulatory or security reasons, or where we reasonably suspect a breach of these Terms. We will act fairly and in line with UK consumer protection standards when exercising this right.

Payments & Withdrawals

Deposits

Payment Methods: We may offer deposits via debit cards, e-wallets, bank transfers and other regulated payment services that are compliant with UK law. Details of current methods are available on the cashier page of bednu.com for Nu Bet.
Crypto-Related Services: Where any cryptocurrency-related methods are offered via authorised third-party providers, your Account will operate in pounds sterling (£) and any crypto value will be converted to GBP in accordance with the provider's exchange rules. We do not operate crypto balances directly.
Deposit Limits: You can set daily, weekly or monthly deposit limits, which may take immediate or next-period effect as indicated in the cashier. Once set, certain limits cannot be increased or removed until a cool-off period has elapsed, in line with responsible gambling standards in 2025.
Fees and Processing Times: We do not typically charge deposit fees, but your payment provider may. Indicative processing times are shown in the cashier; however, actual times may vary and are outside our direct control.

Withdrawals

Verification: Before processing a withdrawal, we may need to complete KYC and source-of-funds checks. This may include verification of your identity, address and payment instruments. We may refuse or delay withdrawals until checks are satisfactorily completed.
Withdrawal Methods: Where possible, withdrawals will be made to the same method used for deposit, in accordance with anti-money laundering requirements and UKGC expectations. If this is not possible, we may offer alternative methods subject to additional checks.
Limits and Timeframes: Minimum and maximum withdrawal limits apply and are shown in the cashier. We aim to process approved withdrawal requests within a reasonable timeframe (typically 24-72 hours), but delays may occur due to verification, payment provider processes or other legitimate reasons.
Fees: We will clearly inform you of any withdrawal fees that may apply before you confirm a withdrawal. Where we charge a fee, it will be reasonable and reflective of our costs.

Refunds, Chargebacks and Reversals

Refund Policy: Deposits are not ordinarily refundable once they have been used for betting. In exceptional circumstances and at our sole discretion, we may agree to a refund of unused deposit funds, subject to responsible gambling considerations and applicable regulations.
Chargebacks: You must not initiate chargebacks or payment reversals without a valid legal basis. Unjustified chargebacks will be treated as a breach of these Terms and may lead to Account closure, recovery of funds and reporting to relevant authorities.
Bonus-Related Refunds: Where bets or games funded by Bonus funds are voided due to technical error or regulatory reasons, we may reinstate the Bonus or return the Bonus stake, but we are not obliged to recreate a specific game state.

Limitation of Liability

Our Obligations

Fair and Safe Service: We are committed to offering a fair, secure and compliant gambling service to Nu Bet players on bednu.com, in accordance with UK laws, UKGC licence conditions and technical standards applicable in 2025.
Accuracy of Information: We take reasonable steps to ensure that game rules, paytables, odds and account information are presented accurately. Where errors occur, we will correct them and treat you fairly when resolving any resulting issues.

Exclusions and Limitations

Technical Failures: We are not liable for delays, interruptions, failures or malfunctions in the Website or services caused by events beyond our reasonable control, including network outages, hardware or software failures, or third-party service issues, provided we act with reasonable skill and care.
Losses: To the fullest extent permitted by law, we are not liable for:
- Any loss of profits, business, revenue or data;
- Any indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise; or
- Losses arising from your own breach of these Terms or misuse of the services.
Maximum Liability: Our total aggregate liability to you in respect of any single incident or series of related incidents will not exceed the greater of:
- The amount of the relevant stake or bet placed by you and accepted by us; or
- The net amount actually standing to your Real-Money Balance at the time of the incident, after deduction of any withdrawals.
Non-Excludable Liabilities: Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

Intellectual Property Rights

Ownership

Content: All rights in the Website, including text, graphics, logos, icons, images, audio clips, software and other materials, are owned by or licensed to the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
Software: The software used to provide Nu Bet services on bednu.com, including game software and back-end systems, remains the exclusive property of the Operator or relevant providers. You acquire no rights in such software other than a limited licence to use it for accessing the services.

Permitted and Prohibited Use

Limited Licence: We grant you a limited, non-transferable, non-exclusive licence to access and use the Website and services on your personal device for the sole purpose of participating in our games for your own personal, non-commercial entertainment.
Restrictions: You must not:
- Copy, reproduce, modify, adapt, distribute, publish, translate, reverse engineer, decompile or disassemble any part of the Website or software (except where expressly permitted by law);
- Use automated systems, bots or scripts to access or interact with the Website or games; or
- Remove or alter any copyright, trademark or other proprietary notices.

Privacy & Data Protection

Privacy Framework

Privacy Policy: Your personal data is processed in accordance with our Privacy Policy available on bednu.com, which forms part of these Terms. The Privacy Policy explains what data we collect, how we use it, with whom we share it and your rights under applicable data protection laws (including UK GDPR and the Data Protection Act 2018).
Data Controller: For Nu Bet services offered on bednu.com, the data controller is NuGen Gaming Ltd, based in Sliema, Malta (operational and legal address details as notified from time to time on the Website).
Regulatory Data Use: We may process and retain your personal data for regulatory purposes, including age and identity verification, anti-money laundering checks, responsible gambling monitoring and reporting to UKGC and other competent authorities in the UK and Malta where required by law.

Changes to Terms

Updating These Terms

Right to Amend: We may modify these Terms from time to time to reflect changes in law, regulation, licensing conditions, product offerings, responsible gambling requirements or for other valid business reasons.
Notification: Where changes are material or significantly affect your rights, we will notify you in advance where practicable, for example via:
- A notice on the bednu.com homepage or within your Account area;
- An on-site banner or pop-up at login; and/or
- Email notification to the address registered on your Account.
Effective Date: The updated Terms will specify an effective date (which will not be earlier than the date of publication for Nu Bet players in 2025) and will apply to bets and activity after that date.

Your Options if You Disagree

Continued Use: By continuing to use the Website or services after the effective date of updated Terms, you indicate your acceptance of those changes.
Right to Stop Using the Services: If you do not agree with any changes, you should stop using the services, cancel any active Bonuses, and request withdrawal of your Real-Money Balance (subject to verification) before closing your Account.

Termination & Suspension

Our Rights to Suspend or Close Accounts

Breach of Terms: We may suspend or close your Account where we reasonably believe you have breached these Terms, including by providing false information, engaging in fraud, collusion, bonus abuse or using the services unlawfully.
Responsible Gambling: We may suspend or close your Account where we believe continued gambling poses a significant risk of harm to you, including in light of your use of deposit limits, time-outs, reality checks, self-exclusion or information we receive from GamStop.
Regulatory or Legal Reasons: We may suspend or close Accounts where required by UKGC, law enforcement or other competent authorities, or in connection with anti-money laundering or affordability assessments.

Player-Initiated Closure

Account Closure: You may request closure of your Account at any time via the Website or by contacting customer support. You may also choose to apply a time-out or self-exclusion in line with our responsible gambling procedures.
Remaining Funds: Following closure (whether initiated by you or us), we will, subject to legal and regulatory requirements, attempt to return your Real-Money Balance to you using an appropriate payment method. Bonus funds and associated winnings may be forfeited upon closure.

Effect of Termination

Outstanding Obligations: Termination or suspension of your Account does not affect any rights or obligations accrued before the date of termination, including our right to recover any amounts owed by you.
Confiscation in Case of Serious Breach: In cases of serious breach, fraud, criminal activity or use of illicit funds, we may withhold or confiscate funds in your Account to the extent permitted by law and our regulatory obligations, and we may report the matter to relevant authorities.

Governing Law & Jurisdiction

Applicable Law

Governing Law: These Terms and your relationship with the Operator in connection with Nu Bet services on bednu.com are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence where applicable.

Complaints and Disputes

Internal Complaints Procedure: If you have a complaint, you should first contact our customer support and provide full details. We will acknowledge your complaint and seek to resolve it promptly and fairly, normally within the timescales set out in our Complaints Policy.
Escalation to ADR (IBAS): If your complaint is not resolved to your satisfaction within 8 weeks of first raising it with us, or if we issue a final response you do not agree with, you may refer the dispute to our independent ADR provider, the Independent Betting Adjudication Service (IBAS)
Court Proceedings: Subject to your right to use ADR, any disputes arising out of or in connection with these Terms may be brought before the courts of England and Wales. Nothing in these Terms affects your right to bring proceedings in another competent court where permitted by applicable law.

Contact Information

Customer Support

Website: The primary point of contact for Nu Bet players is the support section of bednu.com, where you will find up-to-date details of how to contact us, including any live chat or help centre options available in 2025.

Email: Where an email address for customer support is provided on bednu.com, you may use it to contact us with questions, complaints or requests relating to your Account. Current contact details are always displayed on the Website and may change from time to time.

Telephone: If we offer telephone support to Nu Bet players, the relevant number and operating hours will be listed on bednu.com. As of the data underlying these Terms, no specific telephone number is mandated in this text, and you should refer to the Website for the most accurate information.

Legal and Regulatory Correspondence

Operating Company: Legal correspondence relating to Nu Bet should be addressed to NuGen Gaming Ltd, headquartered in Sliema, Malta. The full registered or mailing address and any dedicated legal contact email will be published on bednu.com as made available by the Operator.

Regulators and ADR: Information on how to contact the UK Gambling Commission and IBAS for regulatory or ADR matters is available on their respective official websites and via the links provided in our Complaints Policy.

Players are encouraged to retain a copy of these Terms as in force from 6 November 2025 and to regularly review the current version published on bednu.com for Nu Bet.