Responsible Gaming

Gambling with Nu Bet on bednu.com is designed as entertainment, not a way to make money or resolve financial difficulties. Responsible gaming means that you OBSERVE your own behaviour, EXPAND your understanding of the risks involved, and REFLECT before you play, so that gambling remains a conscious, informed choice. This page explains the tools, protections, and support that help you keep control and avoid gambling-related harm.

Nu Bet on bednu.com is operated by NuGen Gaming Ltd, licensed and regulated by the United Kingdom Gambling Commission (UKGC) under licence number 39483 for customers in Great Britain. As a UKGC-licensed operator, we follow strict rules on player protection, fair play, and responsible gambling. This page does not replace the full Terms and Conditions, but complements them with focused information on safer gambling practices and your rights as a player.

There is significant market confusion between the UKGC-licensed Nu Bet brand offered via bednu.com and an offshore operator sometimes referred to as "Nubet" (VeliServices N.V., Curaçao). This responsible gaming information applies only to Nu Bet on bednu.com and the UKGC licence 39483, not to any offshore or unregulated sites using similar names.

Risk Awareness

Gambling always involves financial risk. In line with UK best practice and UKGC expectations, players are encouraged to OBSERVE their habits, EXPAND their awareness of early warning signs, and REFLECT honestly on whether gambling is still under control. Possible signs of emerging or existing gambling problems include:

• Increasing the frequency or stakes of your bets, especially to "chase" previous losses.
• Thinking about gambling at Nu Bet on bednu.com when you are at work, with family, or engaged in other activities.
• Spending more time or money gambling than you originally planned, and struggling to stop.
• Hiding gambling from friends or family, or lying about the amounts spent or lost.
• Using gambling as a way to escape stress, sadness, conflict, or financial pressure.
• Borrowing money, selling possessions, using overdrafts or credit to fund play.
• Feeling irritable, anxious, or low when you cannot gamble, or when you try to cut down.

Self-Assessment Test (Personal Check-In)

This informal test is for self-reflection only and does not replace professional assessment. OBSERVE your answers, EXPAND on any that concern you, and REFLECT on whether you should seek help:

• Do you often gamble longer than you intend to when you log in to bednu.com?
• Do you gamble with money that you need for bills, rent, food, or other essentials?
• Do you gamble again quickly after losing, trying to win back the money?
• Have friends or family commented or complained about your gambling behaviour?
• Do you feel guilty, ashamed, or very stressed about how much you gamble?
• Have you tried to cut down or stop gambling, but found it difficult?

If you answered "yes" to several of these questions, we strongly recommend taking a break, using the tools described below, and contacting a professional support service such as GamCare or Gambling Therapy. In the UK, gambling is strictly for adults aged 18 or over; underage gambling is prohibited and will lead to account closure.

Limits & Tools

Nu Bet on bednu.com provides a range of tools so that you can OBSERVE your play patterns, EXPAND your control over how much time and money you spend, and REFLECT before you continue playing. These tools are part of our obligations under UKGC licence 39483 and are designed to help you stay within affordable, pre-planned limits.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much you add to your Nu Bet balance over specific periods. These limits are part of our responsible gambling tools and, once reduced, will normally take effect immediately.

1. Access your account: Log in to bednu.com and go to "My Account" (or a similarly named section such as "Profile").
2. Open responsible gaming settings: Select "Responsible Gaming", "Safer Gambling", or "Player Protection".
3. Choose deposit limits: Select the option to set daily, weekly, and/or monthly deposit limits.
4. Enter your limits: Type the maximum amounts you are comfortable depositing, e.g.:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
5. Confirm your settings: Review your choices and confirm. A reduction in limits takes effect immediately; any increase may be subject to a cooling-off period in line with UKGC guidance.

Once your limit is reached within the selected period, you will not be able to deposit further until that period resets.

Reality Checks & Session Time Limits

To help you OBSERVE how long you have been playing and REFLECT before you continue, Nu Bet on bednu.com offers reality check pop-ups and time-based controls:

• Reality checks: By default or after you enable them, pop-up messages appear (for example every 60 minutes) showing how long you have been logged in and your net position. You can choose to continue or log out.
• Session limits: In the responsible gaming or play settings, you can set a maximum session length (for example 60 or 120 minutes). Once reached, you will be logged out or prompted to stop.

To configure these features, go to your account's "Responsible Gaming" area, OBSERVE the available options, EXPAND them by choosing appropriate durations, and REFLECT on your typical playing time before confirming.

Time-Out (Short Breaks)

If you feel the need to pause gambling completely, but are not yet ready for a longer self-exclusion, you can use the Time-Out feature (sometimes called a "cooling-off" period):

1. Log in to bednu.com and go to "My Account" > "Responsible Gaming" > "Time-Out" (or similarly named section).
2. Select a duration, for example 24 hours, 48 hours, 72 hours, or up to 6 weeks.
3. Carefully REFLECT on your choice, then confirm your Time-Out request.

During a Time-Out you will not be able to place bets or make deposits. You may still be able to log in to check account information or withdraw any available balance, subject to regulatory checks and our Terms and Conditions.

Panic Button / Immediate Logout

Nu Bet on bednu.com may offer a "panic button" or immediate logout function as part of its responsible gambling tools. If at any moment you feel you are losing control, you can click this control to instantly log out and stop play. This allows you to OBSERVE a risky situation, EXPAND your distance from gambling, and REFLECT away from the game environment before deciding whether to return at another time.

Self-Exclusion

Self-exclusion is a stronger protection intended for players who recognise that they are at risk of, or already experiencing, gambling harms. In line with UKGC requirements and industry standards as of 2025, Nu Bet on bednu.com offers both site-specific self-exclusion and participation in the UK national scheme (GamStop). You should use self-exclusion if, after honest OBSERVATION and REFLECTION, you conclude that you cannot safely control your gambling.

How to Request Self-Exclusion

1. Navigate to self-exclusion: Log in to bednu.com and go to "My Account" > "Responsible Gaming" > "Self-Exclusion" (names may vary slightly).
2. Choose the exclusion period: Select the duration during which you will be blocked from using Nu Bet, typically from a minimum of 6 months up to lifetime exclusion.
3. Read the consequences carefully: Before confirming, EXPAND your understanding by reading the explanation of what self-exclusion means, including how it affects access, deposits, and marketing communications.
4. Confirm your decision: Tick any required confirmation boxes and submit the self-exclusion request. For your protection, this decision cannot be reversed until the selected period ends, and in the case of lifetime exclusion may not be removed at all.

Effects and Consequences of Self-Exclusion

• You will not be able to log in to your Nu Bet account on bednu.com for the duration of the self-exclusion.
• You will not be able to place bets or make deposits. New account creation with the same personal details is prohibited and may lead to closure of any related accounts.
• Marketing communications from Nu Bet should cease, subject to technical processing times. Some messages required by law or regulation may still be sent.
• You may usually request withdrawal of any remaining positive balance (subject to standard identity, security, and anti-money-laundering checks) even after exclusion is applied. Any bonuses may be handled in accordance with the applicable bonus terms.
• At the end of a non-lifetime self-exclusion period, your account will not be automatically reactivated in all cases; a further REFLECTION step and explicit request may be required before you can gamble again.

National Self-Exclusion: GamStop (Great Britain)

For players in Great Britain, we strongly recommend registering with GamStop, the UK's free national online self-exclusion scheme. Once you register with GamStop using accurate and current personal details, participating operators licensed by the UKGC, including Nu Bet on bednu.com, must refuse your registration and block your access for as long as your GamStop self-exclusion remains active. More information and registration are available at www.gamstop.co.uk.

Support Resources

Professional, confidential help is available if you or someone close to you is experiencing gambling-related harm. The following information is provided so that you can OBSERVE available support options, EXPAND your network of assistance, and REFLECT with professionals who understand gambling problems. Nu Bet on bednu.com encourages all players to seek help early and to use external services alongside our in-house tools.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week (English). Live chat and additional information are available at www.gamcare.org.uk.
• NHS Services for Gambling Addiction: The NHS in England provides specialist clinics and support for problem gambling. See www.nhs.uk for current options and referral pathways as of 2025.
• GamAnon / Family Support Groups: For relatives and friends affected by someone else's gambling, GamAnon and similar organisations offer meetings, forums, and peer support. Visit www.gamblersanonymous.org.uk for details.

International Support Organisations

Self-Exclusion Schemes by Country

• United Kingdom (Great Britain) - GamStop: Register at www.gamstop.co.uk to exclude yourself from most online operators licensed by the UKGC, including Nu Bet on bednu.com.
• Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling maintains a national self-exclusion register (Registro General de Interdicciones de Acceso al Juego - RGIAJ). Residents of Spain can obtain information and register through the official Spanish regulator's channels.

Blocking Software and Device Controls

• Gamban: A paid blocking application that can be installed on computers and mobile devices to block access to a wide range of gambling sites and apps worldwide. See gamban.com.
• BetBlocker: A free gambling-blocking solution for various platforms. See betblocker.org.
• Device-level controls: Many routers, operating systems, and mobile devices offer parental controls or content filters that can help you restrict access to gambling-related content.

These tools are operated independently from Nu Bet and bednu.com. While we reference them as of 2025, their availability and terms may change, so you should OBSERVE their current conditions, EXPAND your understanding by reading their policies, and REFLECT before installing them.

Confidentiality Notice: All reputable helplines and clinical services listed above treat your contact confidentially, subject to limited exceptions required by law (for example, where there is a risk of serious harm). Seeking help will not negatively affect your rights as a customer of Nu Bet on bednu.com.

Help for Family

Gambling problems often affect partners, children, relatives, and friends. If someone close to you is gambling with Nu Bet on bednu.com or elsewhere and you are concerned, it is important to OBSERVE warning signs, EXPAND your support network, and REFLECT on how to protect both them and yourself.

Talking to a Person with Gambling Problems

• Choose a calm, private moment and use non-judgmental language ("I" statements) rather than accusations.
• Explain specific behaviours you have OBSERVED (e.g. missing money, secrecy, mood changes) and how they affect you and others.
• Encourage them to EXPAND their perspective by considering self-assessment tools, professional help, and the responsible gambling tools described on this page.
• Avoid offering loans or covering debts that might enable further gambling; instead, focus on practical support for seeking help.

Family Support Groups and Online Resources

• GamCare Family & Friends Support: GamCare offers information, live chat, and forums for people affected by someone else's gambling at www.gamcare.org.uk.
• GamAnon: A fellowship for family and friends of problem gamblers, offering meetings and support resources. See www.gamblersanonymous.org.uk for local contacts.
• Online forums and moderated chats: Reputable, moderated forums and support chats (including services linked from GamCare and Gambling Therapy) allow you to share experiences and coping strategies with others in similar situations.

Recommended Next Steps for Families

1. Seek professional advice: Contact the National Gambling Helpline or your GP to discuss the situation and possible referral to a psychotherapist or specialist gambling treatment service.
2. Protect finances: Consider separating finances where appropriate, limiting shared access to credit, and seeking independent debt advice if necessary.
3. Encourage formal protections: Encourage the person to register with GamStop (if in Great Britain), use self-exclusion and blocking software, and set strict limits if they continue to gamble.
4. Take care of yourself: Remember that you are also entitled to support. EXPAND your own support network, and REFLECT on your own boundaries and wellbeing.

Operator's Commitment

NuGen Gaming Ltd, operating Nu Bet on bednu.com under UKGC licence 39483, is committed to OBSERVING player behaviour for signs of harm, EXPANDING the tools and interventions available to at-risk players, and REFLECTING regularly on how our systems meet or exceed regulatory expectations as of 2025. Our objective is to ensure that gambling remains a form of entertainment and that customers are protected from unfair or unsafe practices.

Internal Risk Checks and Behaviour Monitoring

In accordance with UKGC requirements and good industry practice, we may use automated systems and manual reviews to identify patterns that could indicate increased risk, such as:

• Rapid or significant increases in deposit amounts or frequency.
• Extended sessions without breaks, despite reality check reminders.
• Repeated attempts to deposit after declined or failed transactions.
• Patterns of chasing losses, including repeated high-risk bets after losses.
• Use of multiple payment methods or accounts in ways that may suggest financial distress.

Where such patterns are detected, our systems may trigger warning messages, temporary blocks, or affordability and source-of-funds checks, in line with our regulatory duties and internal policies.

When and How We May Contact You

If risk indicators reach predefined thresholds, our responsible gaming or customer support team may proactively contact you using the contact details registered on your Nu Bet account. This contact may include:

• Sending emails or on-site messages encouraging you to review your gambling, use deposit limits, or consider Time-Out or self-exclusion.
• Requesting additional information to assess affordability, where required by regulation or our risk policies.
• Imposing or suggesting specific restrictions, such as lower limits or account suspension, where we believe this is necessary to protect you.

Any such interventions are designed to support safer gambling and comply with our UKGC obligations. They do not reduce your rights to raise complaints or, where appropriate, to escalate disputes to an Alternative Dispute Resolution (ADR) provider.

Alternative Dispute Resolution (ADR)

If you have a dispute with Nu Bet on bednu.com related to a gambling transaction that cannot be resolved through our internal complaints process, you may be entitled to refer the matter to our appointed ADR provider, the Independent Betting Adjudication Service (IBAS)

Updates

Gambling regulation and industry best practice continue to evolve. Nu Bet on bednu.com therefore reviews and updates this responsible gaming page periodically to OBSERVE changes in law and guidance, EXPAND protective measures where appropriate, and REFLECT updated policies transparently to players. Updates may be required, for example, by changes to UKGC rules, new technological tools, or enhancements to our internal procedures.

How We Notify You of Changes

• On-site notices: When material changes are made to responsible gaming tools or policies, we may display banners or notifications on bednu.com, particularly in relevant account sections.
• Email communication: For significant changes affecting your rights or obligations, we may send email notifications to the address registered on your account, where permitted by law.
• Document versioning: We record the date of the latest update to this page so you can OBSERVE whether you are viewing the most recent version.

Last updated: 6 November 2025. This date reflects the most recent comprehensive review of this responsible gaming content by or on behalf of NuGen Gaming Ltd.

Contact & Feedback

Nu Bet on bednu.com encourages all players to OBSERVE their own play, EXPAND their use of available tools, and REFLECT on any concerns by contacting us early. We take responsible gambling enquiries seriously and treat them as a priority.

Responsible Gaming Contact Channels

Based on the information available as of 2025, no specific dedicated telephone number or email address for the responsible gaming department of Nu Bet has been published in the data set provided. However, you can contact us through the official channels on bednu.com and clearly mark your request as related to "Responsible Gaming" or "Safer Gambling" so that it is routed appropriately:

• In-account messaging or live chat: When available, use the secure messaging or live chat function after logging in to bednu.com and select the category related to responsible gambling.
• Website contact options: Use the contact or support section on bednu.com to send us a message. Where an email address or web form is provided on the site, that information will take precedence over this general description.

Any future dedicated responsible gambling email address or telephone number introduced by Nu Bet will be published on bednu.com and may also be added to this page in a later update.

Feedback and Self-Control Request Form (Template)

The following form structure illustrates the type of information you may be asked to provide when submitting a responsible gaming request through bednu.com:

Name (as on account):


Username or account ID:


Preferred contact method (e.g. email, phone):


Type of request:
Information about responsible gaming tools Request to set or reduce limits Request Time-Out Request self-exclusion Concerned about another person Other

Message / details of your request:


Submit responsible gaming request

This template is illustrative and may differ from the live contact options on bednu.com. In case of any divergence, the current contact facilities and terms published on bednu.com, together with the main Terms and Conditions, will prevail. If you are in immediate distress or feel at risk of harm, please contact an emergency service or a professional helpline such as the National Gambling Helpline (0808 8020 133) without delay.